Frequently Asked Questions
Everything you need to know about your Modway furniture experience.
What is the typical shipping lead time for Modway furniture?
Most in-stock items ship within 2-3 business days. Depending on your location and the size of the item, delivery typically takes between 5 to 10 business days. Large furniture pieces are shipped via specialized freight carriers to ensure safe arrival.
Do you offer a warranty on your products?
Yes, Modway offers a one-year limited warranty from the date of purchase. This covers defects in materials and workmanship under normal household use. Please retain your proof of purchase to initiate a warranty claim.
What is your return policy for home decor and furniture?
We offer a 30-day return policy for most items in their original packaging and unassembled condition. Please note that return shipping costs are the responsibility of the customer, and a restocking fee may apply to certain categories.
Are the colors on the website accurate to the physical product?
We strive to display our products as accurately as possible. However, due to different monitor settings, lighting conditions during photography, and the natural variations in materials like wood and fabric, slight color differences may occur.
Does Modway furniture require assembly?
Many of our items, such as dining tables and bed frames, require some assembly. All necessary hardware and easy-to-follow instructions are included in the box. You can also download digital assembly guides directly from our product pages.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout through PayPal and flexible financing options via Affirm for larger furniture investments.